ICT Program Director
Job description.
About this opportunity.
The Information &
Communication Technology (ICT) Program Director is responsible to drive large
and sophisticated Professional Services engagements towards Ericsson’s
customers. The candidate will also support the Key Account Manager (KAM) with
extensive technical knowledge. By tackling both the Contract Fulfillment
Responsible (CFR) and sometimes Customer Solution Responsible (CSR role), the
ICT Program Director is the overall responsible for the Core team, especially
for:
- The
overall solution
- The
overall cost estimation
- The
delivery model (mix of on-shore, near-shore and off-shore resources)
Once the deal is won, the
ICT Program Director is the head of the delivery, from opportunity phase until
the complete fulfilment of the contract, ensuring the continuity from pre-sales
to delivery, actively seeking to improve top and bottom lines with due
consideration to customer happiness and Ericsson’s business objectives since
these programs often have visible impact on the Business Unit and corporate
results.
In wider and sophisticated
projects, ICT Director will be the program lead for a team of ICT Managers for
project sub streams.
What you will do
- Build
a strong Customer Relationship at C-Level (IT, Engineering, Marketing,
Finance etc.). Daily presence at customer site, becoming a sort of
Ericsson “agent” at the customer premise to increase the customer’s trust
in Ericsson as a system integrator.
- Guide
up-sales opportunities!
- Mentor
the team, to interact with them and to support them in their professional
growth, and to identify and recognize talents!
- Support
asset and organizational set-up and growth; a main contributor to the
Professional Service culture growth, delivery methodology fine-tuning as
well as harvesting the best practices from the programs driven.
- Need
hands-on experience when it comes to projects delivery
- Need
BSS, OSS, Core & Cloud proficiency
- Knowledge
& experience of BSS, OSS, Core & Cloud
- Should
have done management of +5MUSD projects complex projects in
Telecommunications with multiple technologies
- PMP
or Prince2 certification is Mandatory.
- Good
understanding of Telco Standards & Telco Business.
- Automation
experience and Devops and Agile certifications are plus
You will bring
- Entrepreneurial
& Commercial Thinking
- Persuading
& Influencing ability
- Relating
& Networking skills
- Delivering
Results & Meeting Customer Expectations
- Planning
& Organizing skills
- Leading
& Supervising abilities
How to Apply
