Business Support Officer
Principal Officer, Bancassurance
Head Office
The Business Support
Officer, Bancassurance will be the key driver for the development and execution
of Bancassurance business growth strategy along the business banking, MSME and
agriculture business segments.
Responsibilities
- Business
growth (commission income) as well as customer growth and retention.
- Credit
control resulting in a quality premium book.
- Quality
of service in customer engagement.
- Risk
management in the sales cycle and in all business transactions.
Qualifications
Sales & Business
Development:
- Act as the branch contact for non-funded insurance
sales along the business banking, micro, small & medium enterprises,
and agriculture segments in line with the bancassurance growth strategy.
- Data mine the loan book and conduct targeted selling
of insurance solutions to different customer segments.
- Spearhead marketing drives for insurance products to
existing and prospective customers.
- Ensure client documentation is complete to ensure
strict adherence to set guidelines.
- Ensure timely submission of policy documents and
other insurance covers to clients.
- Ensure premium is collected from policyholders as
per the laid down procedures on all business underwritten and placed.
- Prepare and maintain on an ongoing basis, daily
sales reports, and monthly performance reports to present to the Principal
Officer, Bancassurance.
- Ensure timely renewal of existing business.
- Build strong relationships with the Kingdom Bank
sector-based Relationship Managers, Relationship Officers to optimize the
insurance business.
- Cross–sell insurance solutions to bank borrowers and
also bank services {Accounts, FDR, forex, to insurance customers.
- Collection of market intelligence information on
local competition, products and levels of service
- To perform any other duty as assigned in line with
the organization’s goals and objectives such as regular attendance of
training sessions as well as training of branch staff with regards to
their specific sectors.
Strategic Marketing
- Deliver
and offer solutions that have value for customers, shareholders, and
partners.
- Build the Kingdom Bank Brand to ensure that the bank
is top of mind as an MSME Bank.
- Enhance relationship marketing and management – to
establish, maintain, and enhance relationships with customers and other
partners, at a profit, so that both the customer and the bank objectives are
achieved by a mutual exchange and fulfillment of the brand promise.
Superior customer
experience
- The key driver for not only customer satisfaction,
but also building a base of promoters by enhancing superior customer
experience and advocacy to drive competitive advantage, leading to faster
organic growth and lower cost.
- Timely service support to branches on all business
support required to generate insurance sales.
- Create a differentiated customer experience design,
tailored to target customer needs, and optimize customer interactions with
the brand, offerings, and touchpoints to consistently deliver and make
continuous improvements to the design.
- Link sales and service and embed customer service
culture as the bedrock to grow the balance sheet.
Risk & Compliance
- Ensure compliance with both external and internal
regulatory requirements and the approved Policy and Procedures Manuals.
- Assist in identifying risks facing the business and
recommend remedial actions that can be undertaken to mitigate the risks.
- Provide recommendations for improving procedures and
systems for initiating corrective actions
Required Qualifications
- University degree preferably a business-related
field.
- Certificate Of Proficiency in insurance or good
advancement in ACII or AIIK.
- Minimum of 2 years experience in insurance sales.
- Experience in insurance sales, marketing, and
customer relationship management vision and focus especially in relation
to Collections.
How to Apply
