Job Title: Operations Controller M/F
Responsible
for supervising fleet planners, coordinating daily transport operations,
reviewing vehicle allocation and schedules, monitoring fleet utilisation and
driver productivity, managing operational disruptions, ensuring transport
compliance and safety, coordinating driver deployment, resolving customer and
operational issues, and preparing performance reports. Requires a Bachelor’s
degree in Logistics, Supply Chain Management, Transport Management, Business
Administration, or a related field. The position is based in Nairobi and
requires full-time on-site work.
Key Responsibilities
Supervise
Fleet Planners to ensure effective daily planning, vehicle allocation, and
timely dispatch of transport operations.
Coordinate
daily transport activities to ensure planned trips are executed efficiently
while achieving operational KPIs.
Monitor
fleet utilization, vehicle availability, and driver productivity to maximize
operational efficiency.
Review
transport schedules and make adjustments based on operational priorities,
customer requirements, and fleet availability.
Coordinate
with the Workshop to minimize downtime and ensure timely availability of
serviceable vehicles.
Monitor
trip execution, loading, dispatch, delivery performance, turnaround times, and
vehicle movements.
Manage
operational disruptions including vehicle breakdowns, accidents, traffic
delays, and customer emergencies by implementing contingency plans.
Monitor
fleet performance indicators including fleet utilization, trip completion,
turnaround time, detention, demurrage, and vehicle productivity.
Ensure
compliance with transport legislation, company policies, safety procedures, and
customer service standards.
Review
and approve daily transport plans prepared by Fleet Planners before execution.
Coordinate
driver deployment, leave schedules, shift planning, and operational manpower
requirements.
Liaise
with customers, shipping lines, depots, and internal stakeholders to resolve
operational challenges promptly.
Review
operational reports and provide daily, weekly, and monthly performance reports
to Management.
Coach,
mentor, and evaluate Fleet Planners to ensure continuous improvement in
planning quality and operational performance.
Lead
operational meetings and communicate priorities, challenges, and performance
expectations to the planning team.
Ensure
all transport documentation is completed accurately and submitted within the
required timelines.
Perform
any other duties assigned by the Fleet & Transport Solutions Manager.
Profile
Results-oriented.
Strong
leadership skills.
Team
player with excellent interpersonal skills.
Highly
organized and proactive.
Resilient
under pressure.
Strong
customer focus.
High
ethical standards and integrity.
Excellent
planning and coordination abilities.
Continuous
improvement mindset.
Qualifications
Bachelor’s
Degree in Logistics, Supply Chain Management, Transport Management, Business
Administration, or a related field.
Diploma
in Transport & Logistics or Supply Chain Management will be considered with
relevant experience.
Professional
qualification in Transport, Logistics, Fleet Management, or Supply Chain
Management is an added advantage.
