Job Title: Loan Recovery Assistant
Responsible for following up on non-performing loans,
managing direct debits and check-off arrangements, issuing default notices,
responding to member enquiries, processing recovery-related invoices, preparing
reports on delinquent accounts, verifying member documents and bank statements,
and supporting guarantor substitutions and loan recovery activities. Requires a
Bachelor’s degree in Finance, Accounting, Credit Administration, Co-operative
Management, or a related field. The position is based in Nairobi and requires
on-site work.
Job Purpose
Ensure loans are repaid as per the loan agreement
using efficient, effective and fair debt recovery procedures, maintaining
Portfolio at Risk below 5% and minimising bad-debt losses.
Key
Responsibilities
Follow up
on non-performing loans through calls, emails and text messages.
Manage
direct debits: extract from loan forms, process and submit to banks, reconcile
monthly, follow up and report.
Manage
check-off: send check-off advice and clearance letters to members and
employers, follow up and report.
Communicate
and issue default notices as per policy.
Attend to
member inquiries relating to their accounts.
Refund
guarantors where defaulters have made payments.
Process
invoices from debt collectors and other recovery service providers.
Prepare
periodic reports on delinquent loans and accounts.
Verify
member information, documents and bank statements during loan assessment.
Enforce
the tier system on deposit contributions and handle guarantor substitution per
policy.
Any other
lawful duties as may be assigned.
Qualifications
Bachelor’s
degree in Finance, Accounting, Credit Administration, Co-operative Management
or a related field.
CPA
Finalist or Certified Credit Professional (CCP).
Minimum 2
years’ relevant experience in credit management, in a similar position.
Must meet
the requirements of Chapter Six of the Constitution of Kenya.
Key Competencies
Negotiation,
persuasion and strong business communication skills.
Credit
monitoring, portfolio management and risk awareness.
Advanced
Microsoft Excel and word-processing skills.
Analytical,
problem-solving and records-management skills.
High
integrity, emotional intelligence and good interpersonal skills.
