Managing HR operations, optimizing payroll, driving talent retention, and ensuring regulatory compliance, requiring a Human Resources/Business Degree, IHRM certification, and 3-5 years HR operations experience.
About the Role
- The
People Operations Lead runs the day-to-day HR engine across Turaco’s
markets — recruiting, payroll, contracting, and the full employee
lifecycle — and directly manages our People Operations Associates. You are
the primary point of execution for the People Operations Manager: turning
process into work that actually gets done, on time, country by country.
Responsibilities
Recruiting
& Hiring
- Run
end-to-end recruitment for short-term staff and our Customer Operations
Associate roles — sourcing, screening, interviews, and offers.
- Coordinate
scheduling, shortlisting, and candidate communication for all other open
roles, in support of the People Operations Manager.
- Keep
the applicant tracking system current and give hiring managers clear
visibility into pipeline status.
Payroll
& HR Operations
- Prepare
monthly payroll for markets assigned to you, working with Finance and
external payroll providers
- Own
contracting: offer letters, renewals, confirmations, and role-change
paperwork.
- Coordinate
work permits, visas, and other documentation for cross-border staff
movement and expat hires.
- Run
onboarding (first-day logistics, paperwork, welcome experience) and
offboarding (exit checklists, exit interviews).
- Track
leave utilization and flag under- or over-use to managers.
- Research
and apply the statutory/tax rules relevant to payroll and benefits in each
market.
Team
Management
- Directly
manage the People Operations Associates — assign work, review quality,
unblock their day-to-day.
- Review
and approve Associates’ proposed fixes to routine HR matters; escalate
anything unusual to the People Operations Manager.
Performance
& Culture
- Coordinate
the logistics of performance review cycles — reminders, form tracking,
documentation.
- Execute
culture and engagement initiatives designed by the People Operations
Manager.
Qualifications
- 3–5
years in Generalist HR/People Operations, ideally with exposure to
multi-country or multi-entity payroll.
- Experience
managing at least one direct report, or clear readiness to start.
- Startup
or fast-growth company experience strongly preferred.
- Comfortable
with ambiguity and hands-on detail work — this is an execution role, not a
policy-design role.
- Experience
working with HRIS/ATS (e.g., Breezy, BambooHR, SeamlessHR). The People
Function is highly automated.
- Confident
working with AI tools; we believe someone who doesn’t use these tools is
leaving capability and efficiency on the table. The focus should be on how
well you direct a model.
- Bachelor’s
degree in Management/Commerce; HR certification (e.g., IHRM, CHRP) is a
plus.
Why This Role Matters
- We
need execution in the People function to keep moving without the People
Operations Manager in the loop on every detail. Get it right, and the
Manager is freed up to focus on driving projects and judgment calls.
Compensation & Benefits
- Turaco
offers a competitive salary commensurate with experience, plus a
comprehensive benefits package including stock options, pension, and
healthcare — within a culture that lives our values: pushing boundaries,
working with excellence, and profound respect for the individual.
