L1 Customer Support Agent assisting customers across engagement channels and resolving complaints to improve the customer experience, requiring at least 2 years of college education, previous customer support experience and excellent communication skills in Swahili and English, in a sports betting environment, on-site role.
Key Responsibilities
As a
customer support agent, ensure all our clients’ needs are met as they navigate
through our product.
Assist
customers through all available engagement channels.
Be open
to having a flexible and dynamic working schedule.
Promote
the value of the product through a wonderful customer experience.
Review
customer complaints and concerns and seek to improve the customer experience.
Carry out
callout exercises to educate clients on existing and new products.
Do
callout surveys on customer satisfaction and perception of our brand image.
What Makes You a Great Candidate
At least
2 years of college education.
Excellent
written and verbal communication skills in Swahili and, English, with any other
local languages being an advantage.
Previous
experience in customer support.
Ability
to cope under pressure and work with minimal supervision.
A genuine
interest in helping others and providing exceptional service.
Ability
to handle pressure and work independently.
Strong
interpersonal skills and a quick learning ability.
Interest
in the sports industry; knowledge of football betting is a plus.
