Host/ Hostess delivering exceptional guest experiences by managing reservations, seating capacity and guest flow and addressing inquiries, requiring excellent communication and organizational skills and strong interpersonal abilities with the capacity to work under pressure, in a luxury hotel environment, on-site role.
Job Description
The
Host/Hostess is responsible for delivering exceptional guest experiences
through professional service, operational excellence, and seamless coordination
with front-of-house and kitchen staff. This position serves as the first point
of contact for guests and plays a critical role in managing reservations,
optimizing seating capacity, and ensuring guest satisfaction throughout
service.
Responsibilities:
Deliver a
professional and engaging welcome to all guests, creating positive emotional
connections and setting the tone for their dining experience
Maintain
comprehensive knowledge of food and beverage offerings, operational procedures,
and quality assurance standards across all outlets
Execute
reservation management through digital platforms, maintaining accurate and
organized booking records
Coordinate
seamlessly with servers and front-of-house staff, understanding point-of-sale
operations and service protocols
Greet and
seat guests promptly, strategically managing table assignments to optimize
seating capacity and guest experience
Monitor
wait times and guest flow during service periods, providing timely updates to
both guests and staff
Handle
guest inquiries and phone reservations with professionalism and accuracy
Communicate
dietary restrictions, special requests, and menu information to kitchen staff
and guests in a clear and informative manner
Address
guest concerns and complaints with empathy and professionalism, working toward
prompt resolution and satisfaction
Execute
responsible cash handling procedures, including opening and closing the cash
register during assigned shifts
Adhere to
all safety, sanitation, and food handling policies and procedures
Maintain
an organized and well-stocked host stand, ensuring menus, reservation
materials, and promotional items are readily accessible
Collaborate
with management and service staff to ensure smooth operations during peak and
off-peak service periods
Qualifications
Excellent
communication and organizational skills.
Strong
interpersonal and problem solving abilities.
Highly
responsible & reliable.
Ability
to work well under pressure in a fast paced environment.
Ability
to work cohesively as part of a team.
Ability
to focus attention on guest needs, remaining calm and courteous at all times.
Ability
to go above and beyond for internal and external guests.
Ability
to focus attention on guest needs, remaining calm and courteous at all times.
Strong
interpersonal and problem solving abilities.
Ability
to work well under pressure in a fast paced environment.
Ability
to work cohesively and collaboratively as part of a team.
Other
language a plus.
Physical Aspects of Position
(include but are not limited to):
Frequent
standing and walking throughout shift
