Billing Officer processes patient invoicing and insurance claims, requires an Accounting Diploma/Degree and 2+ years experience.
Role Description
We are
seeking a professional, customer-focused, and detail-oriented Billing Officer
to join our team. The Billing Officer will play an important role in ensuring
that patients have a seamless experience from entry to exit by providing
accurate information on services, pricing, and invoicing, while efficiently
managing cash and insurance payments.
Key Responsibilities
Provide
patients with accurate and clear information regarding services, pricing,
payments, and billing procedures.
Prepare
and process accurate patient bills for diagnostic imaging services.
Ensure
all services provided are correctly captured and billed.
Verify
patient details, requested services, applicable charges and payment
requirements before billing.
Receive
and accurately process cash, card, mobile money, insurance, and other approved
payments.
Process
insurance payments and ensure required documentation is complete and accurate.
Issue
accurate receipts and maintain proper payment documentation.
Respond
professionally and promptly to patient billing and payment queries.
Assist
with daily billing and payment reconciliations.
Identify
and escalate billing errors, missing charges, payment discrepancies, and other
issues.
Maintain
accurate billing and payment records and ensure confidentiality of patient and
financial information.
Provide a
professional and courteous experience to patients throughout the billing
process.
Adhere to
Sonar Imaging Centre’s billing procedures, financial controls, and service
standards.
Qualifications
& Experience
Diploma
in Health Records, or an equivalent qualification.
CPA Part
II or equivalent accounting qualification is an added advantage.
Minimum 2
years’ experience in a similar role within a healthcare environment.
Basic
understanding of billing, financial transactions, and payment reconciliation.
Key Skills
Medical
and patient billing
Cash and
insurance payment processing
Customer
service
Attention
to detail and accuracy
Payment
reconciliation
Patient
communication
Problem-solving
Professionalism
and confidentiality
