IDP Education is recruiting an IELTS Admin Assistant. Proficiency in administrative support, data entry, and customer service is required.
Role purpose
- The IELTS Admin Assistant plays a vital role within IDP’s IELTS
Administration team, supporting the efficient coordination and delivery of
IELTS testing services in the Eldoret region. This position is based at
the virtual office and is essential in providing seamless administrative
support to both test takers and stakeholders.
- This role requires a detail-oriented, proactive individual who will
assist with scheduling, data entry, correspondence, and logistical
organisation related to IELTS testing sessions. By ensuring accuracy and
responsiveness in administrative processes, the Assistant contributes
significantly to maintaining high standards of service excellence and
operational reliability.
- This position also provides an opportunity for professional
development within a global education leader, where collaborative teamwork
and customer focus are valued and rewarded.
Key accountabilities
- Coordinate and manage IELTS test bookings, including registration,
rescheduling, and cancellations, while maintaining meticulous records and
data accuracy.
- Serve as a primary point of contact for candidates, responding
promptly and professionally to inquiries via phone, email, and online
platforms.
- Assist in the preparation and distribution of test materials and
documentation to ensure compliance with IELTS standards and policies.
- Collaborate with internal teams and external partners to support the
logistics of test day operations, ensuring smooth and efficient delivery.
- Maintain the IELTS database by entering and updating candidate
information and test results confidentially and securely.
- Provide administrative support in the preparation of reports,
schedules, and briefings to support IELTS management and stakeholders.
- Contribute to continuous improvement initiatives by providing
feedback on administrative processes and suggesting efficiency
enhancements.
- Ensure compliance with all relevant regulatory requirements, data
protection guidelines, and organisational policies.
Required experience
- Proven experience in an administrative role, preferably within the
education, testing, or customer service sectors.
- Strong organisational skills with the ability to manage multiple
tasks accurately under tight deadlines.
- Excellent communication skills, both written and verbal, capable of
engaging effectively with diverse stakeholders.
- Proficiency in using computer applications and databases, including
Microsoft Office Suite and data management systems.
- Demonstrated attention to detail and commitment to maintaining
confidentiality in handling sensitive information.
- Ability to work collaboratively within a team environment and
independently when required.
- A positive, customer-focused attitude with a dedication to
delivering high-quality service standards.
- Familiarity with IELTS testing procedures or international education
services is an advantage but not essential.
- A willingness to learn and adapt to evolving digital platforms and
administrative technologies.
Competencies
- Analytical skills
- Attention to detail
- Clarity & Listening
- Communication Skills: English
- Cultural Fit
- Customer First
- Familiarity with MS Office/CRM Tools
- Overall Rating
- Motivation to join IDP
How to Apply
