M-KOPA is hiring a Field Service Assistant – Mobility to handle electric vehicle maintenance, perform technical repairs in the field, troubleshoot issues, and provide quality customer support.
We
are looking for a Field Service Assistant to serve as the technical and product
knowledge anchor at one of M-KOPA’s retail shops across Kenya. This is a
hands-on role where you’ll be delivering high-quality onboarding, product
training, document verification, and asset issuance — ensuring every new
customer leaves with confidence in their electric motorbike and the tools to
succeed.
Responsibilities
- Lead product pitching, demonstrations, and induction sessions for
new customers
- Explain financing terms, insurance, driving school requirements, and
customer responsibilities
- Review KYC documents and ensure policy compliance
- Capture customer data accurately into the system and sync with the
Customer Care Team for screening
- Identify fraud risks or documentation inconsistencies and escalate
appropriately
- Validate asset readiness checklists covering mechanical state,
charge levels, and accessories
- Manage the end-to-end onboarding workflow: verification → training → activation → issuance
- Document and hand over bikes, accessories, helmets, and additional
equipment to customers
- Deliver customer training on riding safety, insurance, battery care,
charging, payments, and app use
- Validate customer understanding and track training attendance
This
is an on-site role based at one of our retail shops across Kenya. You will be
reporting to the Customer Experience Officer.
Qualifications
- College diploma or tertiary training in any field
- Minimum 1 year of experience in customer service (front office
experience is a plus)
- Basic technical knowledge is advantageous but not required
- Strong customer service and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Attention to detail in maintaining shop operations
- Professional and friendly demeanor when interacting with customers
How to Apply
