I&M Bank is hiring an Associate, Back Office (OCT Branch) to manage daily operational tasks, process backend transactions, and ensure compliance with branch banking standards.
Roles & Responsibilities
- Carefully vet and process cheques, ensuring accuracy and
completeness.
- Scan and correct cheques, notify stakeholders of in-house cheque
statuses.
- Reconcile outward cheques, ensuring accuracy against reports.
- Confirm rates with treasury as needed before processing.
- Accurately process the DMS instructions within SLA, minimizing
errors.
- Accurately process salaries and EFTs, reconciling accounts.
- Manage standing orders and remittances on time.
- Handle direct debit payments efficiently.
- Timely and accurate processing of internal transfers.
- Address customer calls, queries, and complaints efficiently,
resolving issues and promoting cross-selling initiatives.
Academic Qualifications:
- Bachelor’s Degree in Business, Banking or related field.
Work Experience &
Competencies Required:
- At least one (1) year relevant experience in a similar role in a
similar sized organization.
- Excellent communication and interpersonal skills.
- Ability to speak Chinese language.
How to Apply
 Job in Nairobi, Kenya - I&M Bank ){kind=link}