Minet is recruiting an Assistant Relationship Manager – Retention position. Proficiency in client relationship management, insurance broking, and account management is required.
Purpose for the Job
- To build and sustain strong client relationships by delivering
exceptional account management, ensuring high client retention, driving
customer satisfaction, and identifying opportunities for organic business
growth through proactive engagement and effective stakeholder
collaboration.
Duties and Responsibilities
- Develop and implement data-driven, client-specific strategies and
tactical plans that deliver measurable value, enhance client satisfaction,
and support business retention.
- Maintain a deep understanding of industry trends, regulatory
requirements, and best practices to provide clients with timely, relevant,
and value-added insights.
- Build, strengthen, and sustain long-term client relationships
through regular engagement, technical advisory services, and proactive
resolution of client service issues.
- Develop an in-depth understanding of clients’ strategic objectives,
business priorities, and operational needs to recommend tailored insurance
products and solutions.
- Maximize revenue from existing accounts by identifying opportunities
to deliver additional products and services, increasing client retention,
engagement, and account profitability.
- Identify and pursue cross-selling, up-selling, and new business
opportunities through client engagement, referrals, and strategic industry
networking.
- Serve as the primary liaison between clients, internal departments,
and underwriters to ensure seamless coordination and consistent,
high-quality service delivery.
- Manage client accounts effectively by conducting performance
reviews, coordinating policy renewals, monitoring service levels, and
implementing customized client engagement strategies.
- Manage client debt by monitoring outstanding balances, ensuring
compliance with agreed credit terms, and collaborating with the Finance
team to minimize credit risk and improve collections.
- Perform any other duties as may be assigned from time to time in
support of the department’s objectives.
Key Result Areas
- The accountability areas are as follows:
- Client Service Excellence.
- Client Retention.
- Customer Satisfaction.
- Revenue Growth.
- Account Management.
- Client Meetings and Engagement.
Key Competencies
- Strong analytical and problem-solving skills.
- Excellent verbal, written and interpersonal communication
skills.
- Strong relationship management and client engagement skills.
- Sound insurance broking and account management expertise.
- Customer-centric approach with a commitment to service excellence.
- Results-oriented with strong execution and follow-through.
- Proficiency in data analysis, report writing, and
presentation skills.
Knowledge And Skills
Required
- The job holder must possess the following skills.
- A minimum of five (5) years’ relevant experience in relationship
management, account management, insurance, employee benefits, or a related
field.
- Strong knowledge of insurance products, employee benefits, and
client relationship management principles.
- Good stakeholder and people management skills, with the ability to
build and maintain effective working relationships.
- High level of professionalism, integrity, and customer service
orientation.
Professional and Academic
Qualifications
The
job holder must possess the following qualifications:
- A Bachelor’s degree in Business Administration, Insurance,
Marketing, or a related field from a recognized institution.
- A Diploma in Insurance ACII or AIIK,
- A Master’s degree in Business Administration (MBA) or a related
discipline will be an added advantage.
End
Date 13th August 2026
How to Apply
