Job Title: Provider Management Officer
Date Posted: 10/07/2026
Job Type: Full Time
Employer: Liberty Life
Industry: Insurance
Salary: Open
Location: Nairobi
Country: Kenya
Deadline: 13/07/2026
Looking for an insurance job in Kenya?
Liberty Life is hiring a Provider Management Officer skilled in healthcare network management, medical provider relations, cost optimization, and contract negotiation.
Job Summary
- The role holder will be responsible for service providers
management, contracting, accreditation and audits.
Key Responsibilities
- Maintain a cordial working relationship with providers within the
Heritage Insurance provider network
- Accredit new service providers to meet the client’s needs/demands
- Negotiate service fees upon contracting of new service providers,
guided by the Heritage Insurance rates and customary fees
- Coordinate provider audits to ensure quality services are accessed
by Heritage Insurance clients
- Enforce compliance to Heritage rules and procedures regarding member
access, policy exclusions and panel rates
- Coordinate with Underwriting/Actuarial & prepare monthly
utilization report on performance of service providers and develop
appropriate measures to contain cost
- Proper documentation of all service provider contracts and ensure
timely renewal and KYC updates as per the set guidelines
- Train Service providers on Heritage Insurance service access
procedure/processes, update on any changes at Heritage Insurance in term
of health products, existing processes and other related claim policies
- Engage service providers in negotiation for discounts and close
finance reconciliations
- Liaise internally with other sections to ensure resolution of
service provider related issues
- Regular update of the Heritage Insurance provider panel and timely
sharing with relevant stakeholders
Qualifications
- Bachelor’s degree/Diploma in Nursing, Clinical Medicine, Pharmacy,
or medical – related discipline
Experience
- At least 3 years’ experience in provider relations in medical
insurance, hospital or related industry
Competencies
- Excellent communication and negotiation skills
- Good analytical skills
- Computer literate in MS Office and excel applications
- Good knowledge of provider dynamics and landscape
- Cost Optimization strategies
How to Apply
If you meet the above
requirements, you are encouraged to forward your application and updated CV
to vacancies@heritage.co.ke by 13 July
2026. Clearly state the job title on the subject heading.
