And Beyond is recruiting an Operation Manager position. Proficiency in lodge operations, team leadership, and guest relations is required.
KEY OUTPUTS:
- Supervise the Safari Shop Hosts, Night
Porters, housekeeping team, maintenance teams and Massage
Team, providing daily briefings, feedback, and fostering a culture of
excellence.
- Act as the liaison between department heads and
the Lodge Manager, ensuring seamless daily operations and high
guest-facing standards.
- Proactively engage with guests, hosting meals, addressing concerns,
and supporting teams during peak periods.
- Attend HoD meetings, conduct operational walkthroughs, and
review guest feedback to maintain and improve standards.
- Submit performance reports, analyse trends,
and identify opportunities for operational improvements and cost
savings.
- Facilitate training sessions for direct reports and mentor team
members for leadership growth.
Relief Responsibilities:
- Oversee lodge operations during Lodge managers absences,
ensuring consistency across departments.
- Perform F&B Manager duties, coordinating kitchen and service
teams, managing stock and costs, and ensuring guest satisfaction.
- Manage housekeeping schedules, inspect guest and staff
accommodations, and ensure cleanliness and presentation meet lodge
standards.
- Align operational activities with long-term objectives and
sustainability goals, providing detailed handovers for returning
managers.
- Guest Relations: Ensure seamless service during managerial
transitions, act as the primary contact for guest requests,
and maintain a visible lodge presence to enhance guest
experience.
Qualifications &
Experience
- Strong leadership and team management abilities.
- Excellent communication and guest engagement skills.
- Operational oversight experience, with a focus on hospitality
standards.
- Proficiency in reporting, analysis,
and identifying cost-saving opportunities.
- Ability to manage multiple responsibilities, including relief roles
for key managers.
Personal
Characteristics:
- Highly organized with excellent multitasking skills.
- Proactive problem-solver with a focus on guest satisfaction.
- Adaptable and resourceful in high-pressure situations.
- Collaborative leader with a commitment to team development and
excellence.
- Detail-oriented with a strong commitment to operational and service
standards.
How to Apply
