Job Purpose
1. To support
the Operations Officer in ensuring efficient guard force operations through
proper deployment, supervision, discipline enforcement, digital attendance
monitoring, and accurate documentation. The role ensures strong service
delivery, operational continuity, and compliance with company standards across
all assignments under jurisdiction.
Roles &
Responsibilities
- Execute and manage daily guard deployment to ensure all assignments
are fully covered.
- Prepare and maintain duty rosters, daily attendance, off-duty
schedules, and leave plans for all guards.
- Manage suspended offs by keeping an updated Suspended Off Register
and ensuring timely recovery.
- Verify guard attendance daily through physical checks and mandatory
digital QR code scanning.
- Ensure all guards have valid name tags with QR codes, worn visibly,
and updated at all times.
- Enforce digital compliance by ensuring 100% scanning for reporting
on duty, off duty, and patrol points.
- Conduct regular field supervision to check grooming, uniform
standards, discipline, and readiness for duty.
- Ensure all guards understand and follow SOPs and assignment-specific
instructions.
- Identify, document, and address discipline cases at assignment level
in line with company procedures.
- Escalate all disciplinary issues promptly to the Operations Officer
and Area Manager for further action.
- Provide support for investigations by submitting factual and
accurate incident and disciplinary reports.
- Monitor assignment conditions and immediately report incidents,
risks, or security concerns to the control room.
- Meet clients regularly within your jurisdiction to collect feedback
and escalate issues for resolution.
- Promote service quality by ensuring guards maintain professionalism
and meet client expectations.
- Ride and manage the assigned motorbike responsibly, ensuring proper
maintenance and timely reporting of defects.
- Ensure guards’ uniforms, QR tags, and equipment are well-maintained
and replaced when necessary.
- Maintain accurate documentation, including deployment sheets,
checklists, OB summaries, digital logs, and client feedback.
- Prepare and submit daily, weekly, and monthly reports to the
Operations Officer.
- Support business continuity and emergency responses at the
assignment level as guided.
- Perform any other lawful duties assigned by the Operations Officer
or management to support operations.
Qualifications
- Diploma in Business Administration, Security Management, or related
field.
- Valid Riding License (Class F & G).
Knowledge & Skills
- Strong supervisory and field operations skills
- Ability to use digital systems (QR scanning, reporting applications)
- Good communication and customer service skills
- Strong documentation and reporting ability
- Knowledge of security procedures, deployment, and policies
Experience Requirements
1. Minimum 5
years progressive motorcycle riding experience.
2. Minimum 2
years supervisory or guard force management experience
How to Apply
Interested
candidates to submit applications and c.v to: hr@totalsecuritykenya.com
