Position Summary
Reporting
to the Commercial Manager, the Sales Administrator will be
responsible for managing customer orders, maintaining data accuracy, preparing
sales reports, and supporting the sales team with key documentation. The role
ensures that all order processing activities are completed within timelines and
that all data remains accurate and up-to-date.
Key Duties &
Responsibilities
Order
Processing & Coordination
- Process all customer orders accurately within set timelines.
- Coordinate with warehouse and logistics teams for timely order
fulfilment.
- Proactively resolve order discrepancies and delays.
Customer
Data Management
- Maintain and update customer data, including pricing structures,
credit terms, and contact details.
- Ensure all customer accounts are fully documented and compliant.
Sales
Documentation & Support
- Prepare sales documentation, including quotations, proposals, and
service agreements.
- Provide administrative support to the sales team for customer
engagement and transactions.
Sales
Reporting & Analysis
- Generate periodic sales reports and performance dashboards for
review.
- Track trade spend and promotional activities.
- Maintain records for performance analysis and planning.
Customer
Service & Communication
- Handle customer inquiries related to order status, pricing, and
availability.
- Ensure effective communication with internal stakeholders and
customers.
Systems
& Data Integrity
- Maintain accurate data in CRM and sales reporting systems.
- Ensure all transactions and updates are properly recorded and
auditable.
Qualifications &
Experience
- Bachelor’s Degree in Business
Administration, Sales, Marketing, Supply
Chain, or related field.
- 2–4 years’ experience in sales
administration, customer service, or commercial
operations support.
- Experience with CRM systems and sales
reporting tools.
- Exposure to FMCG, retail, or distribution
environments is an added advantage.
Key Skills &
Competencies
- Strong attention to detail and accuracy in data handling and order
processing.
- Excellent organizational, time-management,
and multitasking skills.
- Proficient in CRM systems and Microsoft
Office Suite (especially Excel).
- Strong analytical and reporting capabilities.
- Effective communication and interpersonal
skills.
- Ability to solve problems proactively and handle issues effectively.
- High level of integrity and accountability in
handling data and processes.
- Ability to work efficiently under pressure in a fast-paced
environment.
How to Apply
