Job Purpose:
Reporting
to the Relationship Manager Business, the Relationship Officer – Biashara Banking has the responsibility to manage and
coordinate all the Micro businesses under him/her to ensure the bank goals and
objectives are achieved.
Key Responsibilities:
Onboarding
and Customer Management:
- Onboard retailers and customers across various Ecosystem value
chains and digital platforms (PWE, EAZZY APP, etc.).
- Identify prospective leads and recruit new customers.
- Conduct outreach and manage relationships for customer retention.
- Utilize existing partnerships to expand the customer base.
Loan
Processing and Compliance:
- Guide customers through the loan application process, including
business and home visits to verify financial information and securities.
- Ensure timely loan approval and disbursement within SLAs.
- Present client requests for approval and manage security perfection
and disbursement.
- Initiate recovery processes for overdue accounts.
Marketing
and Sales:
- Conduct marketing outreach to onboard new customers.
- Cross-sell and upsell bank products.
- Recruit ecosystems by leveraging established relationships.
Training
and Policy Adherence:
- Train branch staff on Biashara Banking lending policies, procedures,
and new products.
- Ensure compliance with credit policies and act as the custodian of
bank policy in the branch.
Customer
Service and Support:
- Provide high-standard customer service, fast-track loan processes,
and give prompt feedback on loan requests.
- Liaise with internal and external stakeholders in the branch
environment.
- Mobilize clients for financial literacy training and guide them on
maintaining proper records.
Portfolio
and Relationship Management:
- Maintain an up-to-date portfolio management toolkit for efficient
customer follow-up.
- Conduct post-disbursement visits and baseline all customers.
Deposit
Mobilization and Documentation:
- Mobilize deposits
Qualifications
- University degree holder with preference in Education, Social
sciences, or Business-related field.
- Overall mean grade of C+ in KCSE
- 3-4 Years’ experience (selling experience) in the financial services
sector
- Experience in micro finance industry is an added advantage.
- Experienced in project management; Monitoring and evaluation is an
added advantage.
- Exhibits an exceptional degree of ingenuity, creativity, and
resourcefulness.
- Excellent business relationship management skills and business
closure techniques.
- Ability to develop, plan, execute and implement according to laid
business strategies.
- Excellent interpersonal skills and demonstrated conflicts resolution
skills.
- Strong training /coaching skills.
- Strong communication, presentation, and negotiation skills.
- Strong analytical and problem-solving skills.
How to Apply
