Key Responsibilities
- End to end proactive management of Intermediaries and customer
relationships for assigned portfolio of schemes.
- Ensure superior customer experience is always provided to
intermediaries/clients while working closely with other departments.
- Track and report on delivery of OM Customer Service Charter to meet
the NPS and NES targets
- Contribute to the profitable growth of the portfolio based on set
annual targets through profitable retention of existing business
- Responsible for obtaining and providing correct market intelligence
on renewal/Tender business to ensure it is correctly/competitively priced.
- Proactively manage and reduce all costs including cost controls for
adverse performing schemes.
- Support on excess, undertakings, and premium collection.
- Adhere to all the processes, procedures and controls set parameters.
- Train and increase uptake of all automation initiatives by
clients/intermediaries and having gained comprehensive understanding of
the same. Demonstrate teamwork/spirit and continued personal development.
- Any other duties that may be assigned by the management.
Key Skills and Competencies
Technical
Skills:
- Health Benefit Plans Management
- Presentation & Public speaking skills
- Key Accounts Management
- Customer Servicing
- Ability to work independently in a fast-paced environment
- Highly motivated, flexible and adaptable nature.
- Good business acumen and good understanding of the market
- Self-starter who shows initiative and is able to work under minimal
supervision
- Personal and professional ethics
Generic
Competencies:
- Planning and Organising
- Analytical Thinking & Risk Management
- Process Discipline and Quality Orientation
- Decision Making
- Business Acumen
- Strategic Orientation
- Result Orientation
- Developing Self/Others
- Culture sensitivity on Diversity, Equity and Inclusion
KNOWLEDGE & EXPERIENCE
- 2-3 years’ experience in the insurance industry preferably in client
servicing
- Experience in handling SME/Corporate clients/portfolio is a must.
- Sales experience and excellent report writing communication and
interpersonal skills.
Qualifications &
Experience
Required
Experience
- 2-3 years’ experience in the insurance industry preferably in client
servicing
- Experience in handling SME/Corporate clients/portfolio is a must.
- Sales experience and excellent report writing communication and
interpersonal skills.
Educational
Requirement
- University Graduate in business related degree com/Finance/Business
Administration Administration-Insurance Option/Marketing/Economics
- Professional insurance qualifications – CII/COP is an added
advantage
- Proficient in the use of Microsoft office suite & packages
(word, excel, PowerPoint)
How to Apply
