The Program Support Senior Officer will report directly to the Program Director, supporting managing program operations for the Jobtech Alliance portfolio of grants across Africa. They lead on program management standards across grants and contracts, manage partner communications, and ensure that program operations run smoothly. The Program Support Senior Officer is an integral part of the Jobtech Alliance Project Management Unit, and helps to create systems that are efficient, secure and effective in achieving the results of the program.
Duties and
Responsibilities
Partner
Communication and Coordination
- Function as a project management and administrative liaison between
key Jobtech Alliance partners and relevant Mercy Corps departments
(finance, procurement, subgrants)
- Lead partner pre-award and contracting assessments, including due
diligence; support the contracting process; compile documentation for
ongoing payments; and coordinate with the finance team to follow up and
resolve any issues related to reporting and payments
- Verify that progress reports and financial reports are received from
partners and vendors prior to report submission deadlines.
- Support assigned technical team members to deliver on partnership
commitments and contribute to partnership development including kick off
and ongoing meetings as directed by respective technical team members.
Program
and Operations Support
- Ensure successful program implementation through managing timely
alerts, recommendations for follow-up action; reporting and suggesting
solutions for any concerns about partners or project related issues to the
program technical leads and team, where necessary.
- Work closely with the Operations Director and Procurement team to
payments and completeness of documents for all program related procurement
and payments and ensure a streamlined process flow from technical through
to operations.
- Ensure compliance as pertains to managing program projected
expenditures by coordinating and compiling program related expenses for
the monthly cash-flow analysis.
- Co-ordinate with the technical team to ensure the proper maintenance
of all files, records and documents relating to the project. This includes
scopes of work for various consultants, MOUs, and all relevant
documentation.
- Provide support to technical teams and consultants in contracting
and operations related documentation for program partner engagements,
procurements, including drafting of justification memos and other required
documents under the direction of the respective technical team members.
- Support the organization and coordination of events, including
program-specific summits, learning sessions, team retreats, and other
related activities.
- Manage onboarding for program team members as pertains to training
needs and ongoing support for new employees, consultants, and technical
team members in coordination with the HR department.
- Build capacity of team members to follow Mercy Corps processes and
standards.
- Provide ongoing support to the Program director as required.
Adherence
to Policies and Procedures
- Personal conduct should always be professional and respect local
laws, customs and MC’s policies, procedures, and values at all times and
in all in-country venues.
- Accountability To Participants – Mercy Corps team members are
expected to support all efforts towards accountability, specifically to
program participants and to international standards guiding international
development work, while actively engaging ecosystem as equal partners in
the design, monitoring and evaluation of our field projects.
- Diversity and Inclusion – responsibility to create a positive
culture and to safeguard equity, inclusion, dignity, and respect for all.
Each employee is expected to be a role model for others and ensure
alignment with MC diversity and Inclusion values.
KNOWLEDGE AND
EXPERIENCE:
- Bachelor’s degree in economics, Microfinance, Business
Administration, or banking and finance.
- Minimum 5-8 years working for a start-up, bank, MNO,
non-governmental organization or a reputable international or national
organization preferred.
- Experience working with start-ups and/or technology for development
an advantage.
- Excellent Computer, verbal, and written communication skills,
including report development, writing, and editing.
- Excellent interpersonal skills and communication.
- Highly pro-active and self-disciplined.
- Demonstrated analytical and problem-solving skills.
- Demonstrated experience in project management skills.
- Demonstrated attention to detail, ability to follow procedures, meet
deadlines and work independently and cooperatively with team members.
- Willingness to travel approximately once per quarter.
How to Apply
