What you will do:
- Assigning cases for field visit to field agents
- Coordinating with field agents on their daily performance and
ensuring the specialists have the necessary support.
- Providing leadership to team members by communicating team goals,
motivating, and addressing their issues
- Providing support to agents to ensure they can deliver
- Assisting with induction and training for Debt Collection new
hires
- Drive strong performance management in the team through clear
communication on performance expectations
- Identifying training needs, preparing training materials and
recommending trainings that require external trainers
- Develop strategies to promote team members adherence to debt
collection policy and performance goals
- Conduct team meetings to update members on changes in processes,
target achievements and expectations.
- Monitoring and training on usage of Field Collection tools in the
department and company’s ERP System
- Generate and share detailed reports about team performance
- Submit suggestions on debt collection process improvements
- Ensuring daily repossessed bikes align with Redash report and
correctly updated in the system.
- Any Other duties assigned
What you will need:
- Excellent communication and interpersonal skills.
- Strong analytical & problem-solving skills.
- At least four years of relevant experience.
- Ability to adapt quickly and work independently.
- Fluent in English and Swahili.
- Good leadership skills
- Loyalty and Integrity
- Degree/Diploma in Business Administration or related field
How to Apply
