For appointment to this grade, a candidate must have:
- Kenya Certificate of Secondary Education
mean grade C- or its equivalent with at least a C- in English and
Kiswahili
- possess good oral and written
communication skills in both English and Kiswahili;
- a Diploma in any of the following
disciplines: Diploma in Telecommunication Operations, Customer Service,
Public Relations, Communication Management, Event Management, Front Office
or equivalent qualification from a recognized institution;
- a certificate in sign language from a
recognized institution
Duties and Responsibilities
- connecting telephone calls for customers
and responding to Citizens Service Delivery Contact Centre enquiries
- responding to customer enquiries and
directing them to the respective destinations;
- implementing standards and procedures for
corporate communication.
- capturing data of organized and scheduled
corporate events;
- drafting corporate events briefs for
distribution to the Customer relations personnel;
- drafting initial information, education
and communication materials for review;
- shooting, photographing and editing
promotional, and other video material/content;
- registering participants during
conferences, official visits, seminars and workshops;
- distributing hard copy and digital
corporate publications;
- disseminating of customer enquiries and
complaints to relevant offices for action; and
- interpretation of sign language
How to Apply
