Responsibilities
- Support customers via in-app chat, phone, and
email.
- Assist with orders, payments, app navigation,
and account issues.
- Provide real-time support to service providers
- Monitor live orders, resolve delays, and
escalate operational issues.
- Document cases and ensure timely, accurate
communication.
- Handle complaints with empathy and follow
company policies for refunds/resolutions.
Requirements
- 1–2 years experience in customer service, call
centers, or app-based support.
- Strong communication and problem-solving skills.
- Ability to multitask in a fast-paced
environment.
- Familiarity with CRM tools and app operations is
a plus.
- Experience in delivery or on-demand service
platforms is an advantage.
How to Apply
