Job Purpose
- To assist in executing debt recovery strategy in
reducing the Non-Performing Accounts (NPA) portfolio at the same time
report on NPAs (Write offs, Collections, Security Cover etc.) on a regular
pre-determined basis
Responsibilities
- Keep tracking outstanding debts.
- Plan course of action to recover owed money.
- Locate and contact debtorsthrough structured
field visits.
- Negotiate payoff deadlines and payment plans,
enforce remedial measures such as restructuring or legal action to be
undertaken.
- Handle customers’ questions or complaints.
- Identify gaps in the system and recommend
solutions.
- Build trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is
unavoidable.
- Keep updated records of debtors unwilling or
unable to pay and report to supervisor on the same.
Qualifications
- Degree in a Business Management, Accounting,
Finance or Business Administration.
- Professional banking qualifications will be
added advantage.
- 2 years’ work experience in a bank as a debt
collector will be added advantage.
- Experience in working with targets and tight
deadlines.
- Knowledge of relevant legal requirements
- Good knowledge of MS Office and databases
- Good negotiation and persuasion skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills.
- High integrity.
How to Apply
Interested
candidates who meet the criteria above are encouraged to send their application
letters and detailed CVs to: Email: recruitment@caritas-mfb.co.ke. Kindly
indicate the position title on the subject line when applying. Closing date for
application will be 3rd November 2025. Only shortlisted
candidates will be contacted.
