Purpose of the Job:
Job holder responsibility will be to ensure smooth
floor operations and patient flow within the hospital through the provision of
excellent customer experience practices, working with the in charge to ensure
all patients’ needs are met.
Main Duties and Responsibilities:
- Ensuring every customer receives best experience from the
hospital.
- Managing the customer experience desk, handling inquiries and
information management in line with customer requirements.
- Responsible for facilitation of smooth operations in the
Outpatient/inpatient department ensuring a cynical movement of patients in
the shortest time possible.
- Ensuring the accurate use and compliance of QMS throughout the
hospital.
- Welcoming patients and showing them around.
- Ensure timely response to inquiries by patients, prospective
patients, and visitors in a courteous manner.
- Management of doctors on duty and room allocation, be aware of
the doctors on duty and doctors expected and their time of arrival.
- Enquiry management and recording for recommendation of most
sought-after services.
- Managing inbound and outbound calls.
- Ensuring strict client service standards and etiquette are
maintained by all staff in the hospital.
- Patient appointment management.
- Any other duty as may be assigned by the management from time
to time
Minimum Requirements/Qualifications:
- Diploma or Degree in Business Management or related field.
- Customer care training.
- Three (3) years working experience in a busy field.
- Hospital Working Experience will be an added advantage.
Key Job Requirements:
- Customer Experience training and excellent customer handling
skills.
- Effective communication skills – listening, oral and written.
- Excellent critical skills.
- Problem solving, conflict resolution and crisis management
skills.
- Analytical and decision-making skills with creative ideas that
are customer friendly
- Good time management skills
How To Apply
Interested and qualified persons are requested to
submit their applications indicating their current salary and expected salary,
with detailed curriculum vitae, copy of national ID, copies of academic and
professional certificates and testimonials to careers@savannahhealth.co.ke quoting
the position you are applying for as the subject e.g. ‘Client
Experience Manager’.
Upon being successful during interviews, the
successful candidate must present the following; National ID, KRA Pin, current
coloured passport photo, NSSF & NHIF, Good Conduct Certificate, academic
and professional certificates, latest pay slips from previous employer (where
applicable).
Please note only online applications will be
accepted.
Applications to be received on or before 30th June 2024.
